News:


  1. Bullet  SmartShop™ continues to exceed expectations

  2. Bullet Green Hills shuts off biometrics

  3. Bullet Hawkins Strategic opens west coast office

  4. Bullet

Publications:

        Books

            Customer Intelligence

            Building the Customer Specific Enterprise


Whitepapers:

        Changing Focus


Case Studies:

        SmartShop™ at Green Hills

        Arzberg Continuity Program - a study in loyalty


Articles:

        Financial Times - Finger on the Pulse of Retailing

Speaking Events:


TPMA (Trade Promotion Management Association

    San Francisco, CA  April 22, 2008


Brand Loyalty World Congress

    Lyon, France    May 29, 2008

News / Publications